Privacy Policy | ChatPDFPlus

Last Updated: November 4, 2025

1. Introduction

Welcome to ChatPDFPlus. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered PDF analysis service.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

Name and email address
Password (encrypted and securely hashed)
Profile picture (optional)
Payment information (processed through secure third-party providers)

2.2 Document Data

When you upload PDF files, we collect and process:

PDF file content and metadata
Text extracted from your documents
Vector embeddings generated from your document content
Chat history and questions you ask about your documents

2.3 Usage Information

We automatically collect:

IP address and device information
Browser type and version
Usage patterns and feature interactions
Error logs and performance data

3. How We Use Your Information

We use your information to:

Provide and improve our AI-powered document analysis service
Process and store your PDF documents securely
Generate AI responses to your document-related questions
Maintain and optimize our service performance
Process payments and manage subscriptions
Send important service updates and security notifications
Comply with legal obligations

4. Data Storage and Security

4.1 Storage

Your documents are stored securely using Cloudflare R2 storage with session-based access control. Vector embeddings are stored in Vectorize for fast semantic search. All data is encrypted in transit and at rest.

4.2 Security Measures

End-to-end encryption for all data transmission
Secure password hashing using industry-standard algorithms
Session-based access control to prevent unauthorized access
Regular security audits and updates
Secure API authentication and authorization

5. Data Sharing and Third Parties

We do not sell your personal information. We may share data with:

Cloudflare: For AI processing, storage, and CDN services
Payment Processors: To handle subscription payments securely
Analytics Providers: To understand usage patterns (anonymized data only)
Legal Authorities: When required by law or to protect our rights

6. Your Rights and Choices

You have the right to:

Access your personal data and documents
Correct inaccurate information
Delete your account and all associated data
Export your chat history and document metadata
Opt out of marketing communications
Withdraw consent for data processing

7. Data Retention

We retain your data for as long as your account is active. When you delete your account, we permanently delete all your personal information, documents, and associated data within 30 days. Some data may be retained for legal compliance or security purposes.

8. Cookies and Tracking

We use essential first-party cookies to maintain your session and provide core functionality. We do not use third-party tracking cookies. You can manage cookie preferences in your browser settings.

9. International Data Transfers

Your data may be processed in data centers around the world. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

10. Children's Privacy

ChatPDFPlus is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we discover such data, we will delete it immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our service. Your continued use of ChatPDFPlus after changes constitutes acceptance.

12. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us at:

Email: privacy@chatpdfplus.com